Terms and Conditions

    Last updated: 3/1/2026

    Acceptance of Terms

    By accessing and using Dentra AI services, you accept and agree to be bound by the terms and provision of this agreement.

    Description of Service

    Dentra AI provides artificial intelligence solutions for dental practices, including but not limited to patient communication, appointment scheduling, and practice management tools.

    User Accounts

    To access certain features of our service, you may be required to create an account. You are responsible for:

    • Maintaining the confidentiality of your account credentials
    • All activities that occur under your account
    • Providing accurate and complete information
    • Promptly updating your account information

    SMS Terms

    By opting in to receive SMS messages, you agree that:

    • Message frequency varies based on your interaction with our services
    • Message and data rates may apply
    • You can reply STOP to cancel at any time
    • You can reply HELP for assistance
    • We may send transactional messages even if you opt-out of marketing messages

    Acceptable Use

    Summary: Our acceptable_use policy: Use our service lawfully and respectfully. Don't transmit harmful content or attempt unauthorized access.

    Acceptable use: You agree not to use our service in ways that violate our acceptable_use policy:

    • Violate any applicable laws or regulations
    • Transmit harmful, offensive, or inappropriate content
    • Attempt to gain unauthorized access to our systems
    • Interfere with or disrupt our services
    • Use our service for any commercial purpose without authorization

    Intellectual Property

    All content, features, and functionality of our service are owned by Dentra AI and are protected by copyright, trademark, and other intellectual property laws.

    Limitation of Liability

    In no event shall Dentra AI be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our service.

    Termination

    We may terminate or suspend your account and access to our service at any time, with or without cause, and with or without notice.

    DMCA Policy

    Summary: Our DMCA policy: We respect copyright. Report DMCA infringement to hassan@ddsagents.com with required DMCA notice information.

    DMCA: We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). Our dmca procedures ensure proper handling of copyright claims:

    Filing a DMCA Notice:

    • Identification of the copyrighted work
    • Identification of the infringing material
    • Your contact information
    • A statement of good faith belief
    • A statement of accuracy under penalty of perjury
    • Your physical or electronic signature

    DMCA Agent:

    Email: hassan@ddsagents.com

    Address: DMCA Agent, 344 N Main Street, Canandaigua, NY, 14424

    We will respond to valid DMCA notices within 2 business days and may remove or disable access to allegedly infringing content.

    Content Moderation

    Summary: Our content_moderation policy: We use automated and manual review to keep content safe. Reported content reviewed within 24-48 hours.

    Content moderation: We maintain the right to moderate content and communications on our platform. Our content_moderation practices ensure a safe environment:

    • Automated Screening: AI-powered content filtering for harmful or inappropriate material
    • Human Review: Manual review process for flagged content
    • User Reports: Community reporting system for policy violations
    • Response Time: Reported content reviewed within 24-48 hours
    • Appeals Process: Users may appeal content decisions within 30 days

    Prohibited content includes but is not limited to:

    • Illegal activities or content
    • Harassment, hate speech, or discrimination
    • Spam or misleading information
    • Malware or harmful code
    • Violation of patient privacy or HIPAA regulations
    • Unauthorized medical advice or false health claims

    Accessibility Statement

    Summary: Our accessibility policy: We comply with ADA and WCAG 2.1 Level AA standards. Email us for accessibility accommodations.

    Accessibility: Dentra AI is committed to digital accessibility for all users. Our accessibility standards ensure equal access:

    • Compliance with ADA and Section 508 standards
    • WCAG 2.1 Level AA conformance
    • Regular accessibility audits and testing
    • Support for assistive technologies
    • Alternative formats available upon request

    To report accessibility issues or request accommodations:

    Email: hassan@ddsagents.com

    We provide email-based support for all accessibility needs

    Changes to Terms

    We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through our service with at least 30 days notice. Continued use of the service after changes constitutes acceptance of the new terms.

    Contact Information

    Direct Email: hassan@ddsagents.com - Our contact_info for all legal matters.

    Contact info: For questions, concerns, or legal matters related to these Terms and Conditions, use the contact_info provided below:

    Legal Department:

    Email: hassan@ddsagents.com

    Address: 344 N Main Street, Canandaigua, NY, 14424

    Specific Inquiries:

    • Privacy & Data: hassan@ddsagents.com
    • DMCA/Copyright: hassan@ddsagents.com
    • Accessibility: hassan@ddsagents.com
    • Security Issues: hassan@ddsagents.com
    • Business Inquiries: hassan@ddsagents.com

    Response Times:

    General inquiries: 2-3 business days

    Urgent security matters: Within 24 hours

    All support provided via email